FlexFemme Inc. — Shipping Policy

Effective Date: August 20, 2026

FlexFemme Inc. currently ships orders within Canada only.

1. Order Processing

Orders are generally processed and prepared for shipment within 2 business days after the order has been received and payment has been successfully processed.

Processing times may occasionally be longer due to holidays, unusually high order volume, inventory circumstances, or other circumstances outside FlexFemme's reasonable control.

If additional information or clarification is required to process an order, processing may be delayed until the necessary information is received.

2. Shipping Charges

Shipping charges are the responsibility of the customer and will be calculated and displayed during checkout before the order is completed.

Shipping charges may vary depending on the destination, package size, weight, shipping service selected, and other applicable factors.

3. Estimated Delivery

After an order has been processed and shipped, estimated delivery is generally 2 to 7 business days, depending on the destination and shipping service.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may be affected by circumstances outside FlexFemme's reasonable control, including carrier delays, weather, transportation disruptions, labour disruptions, or other unforeseen circumstances.

4. Tracking

Tracking information will be provided to the customer by email once the shipping label has been created and tracking information is available.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the package where required.

5. Shipping Delays

FlexFemme makes reasonable efforts to process orders promptly but does not guarantee carrier delivery times.

Once an order has been transferred to the shipping carrier, FlexFemme is not responsible for delays caused by the carrier or circumstances outside FlexFemme's reasonable control.

Where tracking information is available, FlexFemme will provide it to the customer so that the shipment can be monitored.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If FlexFemme identifies a potential discrepancy, incomplete address, or other issue with the shipping information provided, we may contact the customer by email for clarification before processing the order.

Processing may be delayed until the address has been confirmed.

If an order has already shipped and is subsequently returned to FlexFemme because an incorrect, incomplete, or undeliverable address was provided by the customer, the customer may be responsible for applicable return and reshipping costs.

7. Lost, Delayed, or Damaged Packages

Once an order has been accepted by the shipping carrier, the carrier is responsible for transportation and delivery of the package.

If a package appears to be lost, significantly delayed, or damaged during transit, customers should contact FlexFemme as soon as reasonably possible.

FlexFemme will reasonably assist the customer in communicating with the carrier and, where applicable, initiating or supporting a carrier claim.

For damaged packages, customers should retain the original packaging and take photographs of the package and damaged merchandise, as this information may be required to support a carrier claim.

FlexFemme does not guarantee the outcome or timing of a carrier claim.

Nothing in this section limits any rights or remedies available to a customer under applicable law.

8. Packages Returned to Sender

If a package is returned to FlexFemme because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or otherwise caused the carrier to return the shipment, the customer may be responsible for applicable return and reshipping costs.

If the customer would like the order to be shipped again, FlexFemme may require payment of the applicable reshipping charge before the order is sent again.

Where an order is returned to FlexFemme and the customer requests a refund instead of reshipment, the refund will be handled in accordance with the FlexFemme Returns & Refunds Policy and applicable law.

9. PO Boxes

FlexFemme accepts orders for delivery to PO Boxes where the selected shipping service supports PO Box delivery.

Available shipping services may vary depending on the destination and address provided.

10. Canada-Only Shipping

FlexFemme currently ships merchandise to Canadian addresses only.

Orders requesting delivery outside Canada will not be fulfilled.

11. Shipping and Returns

Shipping charges are separate from the purchase price of merchandise.

For eligible returns for refund, the customer is responsible for the cost of shipping the merchandise back to FlexFemme, in accordance with the FlexFemme Returns & Refunds Policy.

Original shipping and delivery charges paid by the customer are non-refundable except where otherwise required by applicable law or expressly stated by FlexFemme.

Nothing in this Shipping Policy limits or excludes any consumer right or remedy that cannot legally be excluded under applicable law.

12. Contact

Questions regarding shipping or delivery may be directed to:

FlexFemme Inc.
Email: info@flexfemme.com
Phone: 519-970-0718
Canada